Yes, Windows has added new hoops to jump through to install software they don't make money out of. If you are downloading with the Edge browser it will let you know that SongTorch is not commonly downloaded. Run your mouse over the file name and a rubbish can and three dots appear to the right. Please the dots and choose 'Keep'. Another box will appear. Press 'Show more' and select 'Keep Anyway'.

Some Catholic school networks require students to open Safari and go to any site. It will then ask you to put in your Z Scaler user and password. Then SongTorch can access the internet and use SongTorch properly.

Simply install SongTorch from the AppStore on your mac. Search for SongTorch as one word. Enjoy!/p>

You are stilling opening an old version. Go to the control panel, add and remove apps/programs. Then install the latest SongTorch from this website. Contact us if you would like us if you have any trouble.

Your school security acts differently when you are using a browser to when you are using the internet in an application. Ask your IT person to whitelisted ijam.com.au with a wildcard (.ijam.com.au). This issue will no longer happen.

If you have a question about this application or anything else, use the chat. Don't forget to add you're email in case we miss you so we can respond by email. You can also email us. See 'Contact Us' above or below. If you are in Australia, call us. Again see 'Contact Us'.

Customers find this stops if they open a browser first, do the security login, leave the brouser open and then start SongTorch or Black Belt Recorder interactive.

Start by downloading the lastest version of SongTorch from SongTorch.com (or www.ijam.com.au). You can find it down a little on the left in a green box. Choose the PC (Windows) or Mac (Apple) logos to download the correct type.

Once downloaded and fully installed. Open the program and it will ask for your:

Email,

Password

and Type (personal or school).

These registration details are the same as those for your website log in for any of these websites: songtorch.com, ijam.com.au, ijamed.com, blackbeltrecorder.com, songbackings.com etc.

If you don't know these details email us on [email protected] or in Australia call us on 1300 66 3279.

If you create new registration details they will not be the same account as used when you ordered the products. You can contact us and we will merge the two accounts.

https://www.youtube.com/channel/UCD9oiMd2HfBVEqiWkK5TqMg

This youtube channel will get you on track.

If you have any questions click on 'Contact Us'.

Cause: The new version is installing in a different place on your computer and then you are clicking on the old icon to start SongTorch or SongFixer and therefore are opening the old version.

Solution 1 - Easy: To start SongTorch or SongFixer you click on an icon on the desktop or elsewhere. Start SongTorch or SongFixer, then go back to where that icon is. Right click on it and press delete. Then continue with the update install. You should now find a new icon that will start the new SongTorch or SongFixer.

Solution 2 - Less easy: Go to Start button, Control Panel, Programs and Features and click on all versions of SongTorch or SongFixer and press uninstall. Then go to www.ijam.com.au and install the latest version of SongTorch or SongFixer from the website. Enjoy!

You are having trouble accessing the songs on your computer as CD3 has both CD audio and data on it. It will still work in a CD player. You can also access it on your PC or Mac using iTunes. Or there is Exact Audo Copy which you can download here: www.ijam.com.au/eac-1.0beta3.exe

Both EAC and iTunes are free programs and both will see, play and even extract the songs. Enjoy!

Install SongTorch onto your Mac. Sometimes you may need to change your security settings to 'Allow from Anywhere' (see the other FAQ about that). Once SongTorch is up and running, press the SongTorch view button (bottom right) to see the dock. Hold the Command button (it looks like curly hash symbol), while you press the SongTorch icon in the dock (the row of your main programs - often across the bottom). Then choose 'Options' then 'Keep in Dock' in the popup menu. The SongTorch icon will now stay there even after you close the program. Click it when you want to start SongTorch again.

No. Both the backing and vocal versions of all 8 songs are contained on the CD. There are also harmony versions for most songs on selected CDs.

Harmony tracks are extra tracks to help teach a group in your choir harmony to a given song. There can be one to four harmony tracks for one song. In each track, a specific harmony will be much louder than other vocals so that students can listen and follow the harmony. You can use the REPEAT button on your CD player to allow your students to sing one harmony over and over. Harmony tracks are included with most songs on selected CD’s. The selected CD's are usually in range we call Senior Choir. They include Senior Choir, Modern Choir, Harmony Choir and coming soon Pop Choir. These tittles are aimed at students in year 4 and above. We have also included harmony tracks on our two Christmas CD's and, coming soon, our Modern Christian Singer Series.

In Australia, all orders to schools are send out by courier. Normal packages are sent overnight. Extra heavy order are sent by road, taking less than a week. Orders sent to personal address are sent by Eparcel, taking less than a week.

Yes. For personal orders we would like advance payment. You will still get our 100% satisfaction guarantee and can return the products if they are not what you require. We will refund the total invoiced price.

No. We have, on average one CD in every school in Australia (and growing fast in the UK) and believe that a lot of them are being used by classroom teachers with their class for many uses. We have had teacher let us know that they love to use the songs for performances and assembly items.

We would of course prefer that you didn't, but your local eduction department may have an agreement to allow you to make copies. As a teacher or a music specialist, it is your responsibility to be aware of your rights to copy and the legal limits. Your school will face heavy fines if you copy illegally any form of published music. Contact your district office for more details. You can purchase extra copies of a lyric sheet or sheet music if you have a large group of performers.

It is completely illegal to copy CDs in any form.

We are not registered for GST in New Zealand. You can purchase from us GST free.

They are on there. On that product the backing versions are on tracks 1 to 8 so you can get to them quicker in a performance situation. The vocal and harmony (if applicable) versions follow. The track numbers are listed on the CD surface or booklet and for your convenience on the notation and lyrics sheets above each song.